Policy

About Our Policies

Our Policies and Commitment
If for any reason you are dissatisfied with your Online purchase, you may return, exchange, or receive store credit for your item(s) within 21 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Any orders returned undeliverable or refused by recipient, will be subject to a $9.95 charge to be deducted from the total refund amount.
Return Process
Cypress Germanium USA Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
Cancelled Orders
If for any reason you wish to cancel your order, please contact customer service. We cannot cancel or return orders that have been customized other than cases related to a defect in craftsmanship or materials.
How to Return an Item Purchased at Cypress Germanium USA:
Please follow our 3 easy steps below:
Obtain your Return Authorization Number:

 

1. Obtain your Return Authorization Number:

Contact us at support@cypressgermanium-us.com or 213-375-INFO to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.

 

2. Package Your Order:

Repack the item(s) in the original packaging materials. To receive a refund, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.

 

3. Shipping & Insurance:

Once you have received your RMA number, ship the item prepaid to the address received in your email. For your protection, you should use a service with parcel tracking capability like returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Cypress Germanium or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box.  Return shipments are the responsibility of the customer.

Ship the return package to the address indicated on the packing slip:
Cypress Germanium USA
2110 Artesia Blvd. Ste 188
Redondo Beach, CA 90278

 

Warranty:
We have a warranty on all our products against defects in craftsmanship and materials for a period of one year with proof of purchase.
Cypress Germanium USA warrants all products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, Cypress Germanium USA will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at Cypress Germanium USA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. Cypress Germanium USA shall have no obligation to repair, replace, or refund until the defective product is returned to Cypress Germanium USA. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes Cypress Germanium USA’s property.
Cypress Certificate of Authenticity
Cypress Germanium Product
Cypress Germanium products are premium wearable pieces with 99.999% pure Germanium stones. Each handmade item is created with a high level of craftsmanship and detail.
Cypress Germanium Features
Cypress Germanium products are embedded with Germanium stones (3 to 64 depending on the model) that have a dimension of 3mm-5mm (model specific) of 99.999% purity and are certified by SGS, an international leader in laboratory material analysis. They are designed to be the highest quality Germanium products on the market.
Cypress Germanium pieces are hand crafted with the philosophy of blending artistic creativity, beauty and functionality. They are remarkable pieces utilizing premium materials for frames ranging from tungsten, ceramic and titanium. We proudly distinguish ourselves from lower grade, generic products.
Cypress Germanium has a full line of artistically designed and uniquely functional pieces.
Care Instructions
Tungsten and ceramic bands are very durable but sometimes may be damaged with extreme impact or conditions. Titanium bands are very strong and lightweight, but can be stained by exposure to certain harsh liquids. Metal wearable pieces can be cleaned using a mild soap or jewelry cleaning solution.
Quality Assurance Policy
Thank you for your purchase of Cypress Germanium. We have a warranty on all our products against defects in craftsmanship and materials for a period of one year with proof of purchase.

 

Produced by: Cypress Germanium
Website: www.cypressgermanium-us.com